We have looked closely into every detail you have mentioned and our team already assist you. We booked it through Nexus at the resort. Number of persons. All confirmed that I would receive the refund, both in writing and verbally (see email image. Airport Transportation: We used Nexus for our transfers. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. I had my paperwork with and was able to show what we had booked. One night we requested that our balcony whirlpool be filled. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Junior Suite That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. They weren't needed because we usually ate around 5:30 each evening. Review collected in partnership with this hotel. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. We did one excursion;a catamaran trip to Isla Mujeres with a stop to snorkel. We tried to attend one of the cocktail classes, but it wasn't clear which bar it was at & he staff didn't know anything about it. A huge bathroom and, my favorite feature, a walk in closet! It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. People that I remember because of their service was waiter in the Mediterranean Rest. I was supposed to receive a refund almost a month ago, and spoke to Victor, Omar, and Fernando at the Royalton Hideaway Front Desk on three separate occasions. If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Mostly due to inconsiderate guests. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I wish the staff would have attended to that restroom more regularly. On a couple of days we walked up and down the beach. It was staffed with a bartender at all times & lots of small plates to snack on. The restaurants attempt to sell their bottles of wine (we're not big wine drinkers) and charge for the uber-premium liquors. The ac worked very well. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. Our guess is that he was "reserving" them. It's all the way at one end of the beach & was very quiet and relaxing. There was some seaweed, but the resort cleaned it up regularly. Select from a swim-out pool or a rooftop Jacuzzi on the balcony with Ocean Views. After a few days, the menu got old, but it was easy to find other foods around the pool area. This means the swim up pool was warmer than the others. Diamond/Hideaway gets you 100% access to everywhere and everything. We spent one day at the Hideaway pool. Since we booked Diamond Club in Hideaway, we attempted to open the door. We hope to welcome you again.Luxury RegardsMauricio ZarateGeneral Director. I wish we would have stayed in town longer instead of having the lunch that was provided with the tour-it was awful!! Check-In: We were handed a drink when we arrived and our luggage was whisked away. This didn't ruin our day! Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. Nearly all the employees greeted everyone with a, "hello/hola!" We stayed for a week in April 2016. This is an overdue review! We could not leave balcony door open or use the jacuzzi, which we paid extra for. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … It was our 1st trip to Mexico. Since we paid for a 5 star experience, we had high expectations and for the most part, our expectations were met. In fact-we enjoyed it so much that we're booked again for April 2017!Airport Transportation: We used Nexus for our transfers. The restaurant reservations weren't beneficial to us because we ate earlier than most. She offered to give us a tour of the property which we declined. The views were amazing!! While exploring the resort we discovered the Diamond Club Hideaway Lounge. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Suite We eventually ended up with the correct wristband and room with the apologies of the staff.Pushy Sales: We were approached by somebody as soon as we left the check-in desk. Please check you have entered your email address correctly. Our butler made all of our dinner reservations for us the first day. (We'll have to book sooner next time! Prices are the average nightly price provided by our partners and may not include all taxes and fees. (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. A couple of reps assisted us to get re-checked-in. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We left the room around 7 am and didn't return until 3/4 in the afternoon each day. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Romantically decorated Honeymoon Suite with 1 King Bed. Through the windows we could see a buffet of snacks. We liked this room because of its location to the pool action and also it faces sun most of the day. Your comments are extremely important to us, as they motivate us to continue to improve our services. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. The food at the beach dinners was our least favorite. I tended to trek to a different restroom. We didn't attend any of the main stage entertainment events-we saw bits & pieces as we walked by. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. I was so full that I didn't really appreciate the food there. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. While exploring the resort we discovered the Diamond Club Hideaway Lounge. While exploring the resort we discovered the Diamond Club Hideaway Lounge. Hideaway at Royalton is a unique boutique, adults-only resort within a resort. (& water too!) Two mini-fridges had more beverages than we ever needed. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. Unwind at Hideaway at Royalton Riviera Cancun in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and … The bathroom has a separate toilet and 2 washbowls. Short 10-15 min wait once we checked in. I give the an A+, food was so good!! © 2021 Expedia, Inc, an Expedia Group Company. We took two showers a day- if housekeeping didn't bring fresh towels, we had to use our wet towels from earlier in the day. Lots of garbage on the beach once you exit the resort property. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. We weren't able to meet our butler at check-in. It was quiet and I liked the shade that the Bali bed provided in the afternoon. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. very new. It cost me $10. We also went to the chocolate party. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Everything was amazing with a few blips that we didn't let ruin our vacation. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. People were constantly cleaning. Your comments are extremely important to us, as they motivate us to continue to improve our services. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Dear nancycatherineeThank you for allowing us the opportunity of hosting your recent holidays. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. The tequila & wine tasting were nice. ... Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Expedia, Inc. is not responsible for content on external Web sites. Hideaway At Royalton Riviera Cancun Features. Number of persons. Dear tracysL2237BWThank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. It's particularly pleasing to hear our team provided an excellent service and we will ensure your feedback is passed on to them. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. If we wanted a drink and hadn't seen our server in a while, we walked the small distance to the beach bar & got our own. Any maintenance that was happening was not intrusive. Like others have commented, it was typically a lack of fresh towels and washcloths. Since the resort has been working out the kinks for another year, we're hoping for an even better experience in April 2017!More, Dear Melissa TWe really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Book now! Short 10-15 min wait once we checked in. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. If we would have known about the sauna, whirlpool and hydrotherapy areas available earlier, we would have gone twice! He made me "More Foofoo." After watching the sunrise, we had some breakfast & spent the rest of the day in our Bali bed until it was time to get ready for dinner. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Then we were taken to the Hideaway Check-In. The bed was extremely comfortable. Members can access discounts and special features. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. We brought mosquito repellant, but we never used it.Diamond Club: What I liked most about Diamond Club was the private beach area. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. This tranquil property caters to guests over 18 years of age only. Airport Transportation: We used Nexus for our transfers. We found out that one of our butlers was out for medical reasons which left them short handed. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. Receive an exclusive vacation experience with an upgrade to Diamond Club™. Then we were taken to the Hideaway Check-In. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. The tub was filled with bubbles & flower petals. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The entertainment that followed was nice. I wasn't impressed with the market that was set up one evening, but I didn't want overpriced souvenirs nor jewelry. Then enjoy a meal at one of the property's 10 restaurants. My husband LOVED the Diamond Club Hideaway Lounge. Their kiosk was easy to find at the airport. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Royalton CHIC Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Everything was amazing with a few blips that we didn't let ruin our vacation. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We can't tell if you're a human or a bot. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." Discover the convenience of Diamond Club™ We did not indulge in any of the liquor in the room. These issues were worth mentioning since, based on other reviews, there are common themes. There was usually an employee down there setting up beds. The beach drink service was usually more than sufficient. The resort is remote. It didn't take away from our experience at all.Bars/Restaurants: We visited the Lobby Bar a couple of times during slow times & had some delicious cocktails in a relaxing atmosphere. In fact-we enjoyed it so much that we're booked again for April 2017! ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Not only have they not refunded my money, they have completely stopped responding to me. Their kiosk was easy to find at the airport. We rarely saw our butlers, but didn't really need anything. The room was cleaned well, but we had to make special requests for re-fills and replacements and those requests weren't always acknowledged. It was an ocean view corner room. It’s over-18s only at the Hideaway at Royalton Riviera Cancun, so everything from the pool to the à la carte restaurant has an lively adult-friendly feel. Diamond Club Luxury Suite. We would visit again, but not same room. Service in all areas of resort is top notch! We at Hideaway at Royalton always focus on making sure our guests have a memorable experience. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We weren't approached after that. By creating an account, I agree to the Expedia. Would definately go back. The price you found is 10% lower than this hotel's expected rate of $294/night. We booked Diamond Club again for our next trip.Check-Out: We had no issues with check-out. The staff was friendly and service was excellent. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Honeymoon Suite 1 King Bed. Dear PatrickMcDonoughThank you for your preference. It was our 1st trip to Mexico. His name José and at the tepanyaki , Chef Edgar!!! No pillow menu-No choice of aromatherapy-No coupon book. 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