Only the latest review will count in the company's TrustScore. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. You will never recieve a reply within the first week of your last contact, that's for sure. 2 Reviews . 1.01 /5. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. How are they still operating? Poor. Take a long time to process information I have sent. ...' 2 Reviews . I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! I have no problem with this. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! It truly is shocking to read through account after account of how they have adversely impacted upon so many. Avoid if you can! The customer service people are awful, incompetent and really don't have a clue about anything. DPS doing a great job of this. How are they still operating? Avoid this firm if possible! I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Total Visits since 1997: 9,008,617,292. I am giving them a poor review due their shockingly bad customer service. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? I am the tenant and have no dispute with the landlord. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Check reviews. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. How much longer should I wait? This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. © 2021 Trustpilot A/S. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. 1.48 /5. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Advanced Search. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) checked Benefit from customer feedback! I am the tenant and have no dispute with the landlord. The penalty is likely to be between 1-3 times the amount of deposit paid. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? It handles issues related to deposit protection servICE in United Kingdom. I’m a landlord and gave all the evidence they required and asked for! 1.70 /5. Your online account is available 24/7. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. How can a photo prove that? DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. A disgusting unhelpful service! The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … If you rely on your deposit to secure your next rental then please avoid the DPS. Poor. I’m a landlord and gave all the evidence they required and asked for! Share. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. If you experience any problems calling us please complete our Online Form. Write A Review (It only takes 30 seconds!) I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. If you are calling from outside the UK, please click here. Poor. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. 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